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imap connect timed out - jira service desk for office365 Edited


I try to configure service desk to get email from our office365 (enterprise) inbox.


  • IMAP host name :

  • IMAP port:    993

  • protocol: secure_imap

The email box is a normal one, it work perfectly and when I use thunderbird to get email, it works.

The server where the jira service desk is installed, can do a telnet without issue.

But when I try, I got this error


Unfortunately no connection was possible. Review the errors below and rectify:

  • SocketTimeoutException: connect timed out

In the log I see


2019-05-16 15:05:18,845 http-nio-8080-exec-45 ERROR jvb 905x1298x1 1vu5jek,0:0:0:0:0:0:0:1 /secure/admin/VerifyPopServerConnection!update.jspa [c.a.j.p.mail.weVbwork.erifyMailServer] Unable to connect to the server at due to the following exception: connect timed out


What can I do?



1 answer

Sounds like the Jira server doesn't have access over the network to  You could test this on the operating system using something like curl, if you're running Linux.


If it also times out, you will need to work with your network admin to figure out how to get out to the internet.

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