HI @Jose Manuel Muguiro when you say client users you mean 'Customers' correct?
If your 'Agent' creates a ticket they will need to make sure your 'Customer' is the Reporter so they can get updates. Or add them as a participant to the ticket.
Or you need to check your notification settings to see if you have your 'Customers' added to the notification item you are wanting to show them.
Yes, I'm talking about customers.
I've tried your suggestions but with no success.
I have a list of more the 200 issues in the project, but the customers registered cannot view them from de Service Desk Portal.
When they login into the portal the list of issues appear empty. Even if they write a particular issue ID in the search box, the portal doesn't show the issue.
I don't know what else to do
Unless the 'Customers' are added as a participant to a specific issue they won't be able to see the issue.
Customer 1 created a ticket and is the reporter, this makes it to where he will get updates and be able to view his ticket under 'My Requests' at the top right of the portal screen. Customer 2 will not be able to see Customer 1's issue because they are not a Participant or a Reporter on this issue.
Are your customers having an issue seeing their tickets they have specifically created? Or are they having difficulty seeing other tickets that have been created by other users?
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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