We are setting up service desk and we would like our external clients to use it to submit issues. We would like to create customer accounts for these external users, but would NOT like them to get an email to complete the setup. We don't need them to be able to access the portal at this time, but DO want them to receive emails for issue creation, updates and resolution. Is it possible to set up service desk with these settings?
Yes, it's possible! Just add them via User Management and uncheck all boxes related to application links. Don't add them into any group. Once you've done this, they should show up on the customer's list.
If you have turned on the option to raise request via email, they should be all set too.
Let us know if this answers your question!
Well that stinks. I am going to have to add 3-4K users one at a time so they don't get an email. The bulk import needs to be updated.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events