how to submit an issue without a login

[Daniel Snyder]

We are setting up service desk and we would like our external clients to use it to submit issues.  We would like to create customer accounts for these external users, but would NOT like them to get an email to complete the setup.  We don't need them to be able to access the portal at this time, but DO want them to receive emails for issue creation, updates and resolution.  Is it possible to set up service desk with these settings?

[Elisa Diel [Atlassian]]

Hi Daniel, 

Yes, it's possible! Just add them via User Management and uncheck all boxes related to application links. Don't add them into any group. Once you've done this, they should show up on the customer's list. 

If you have turned on the option to raise request via email, they should be all set too. 

Let us know if this answers your question!

Cheers!

[Daniel Snyder]

Great, I will test and get back to you.  Is there a away to bulk add users and also not notify them? 

[Elisa Diel [Atlassian]]

There is a bulk create option, though it will send users an invite email for them to access the system. :/

[Daniel Snyder]

Well that stinks.  I am going to have to add 3-4K users one at a time so they don't get an email.  The bulk import needs to be updated.

On another note, we got the user added and receiving emails when emailing a new issue.  We are trying to use the Issue Collectors and match on the users email address.  I have added the same user to the Service Desk Customers role on the project level and allowed that role to create issues.  We submit and issue through the issue collector on our site and the user is correctly assigned as the reporter, BUT they are not receiving any emails.  All notifications include the Reporter so I am not sure why the user can't get emails.  Also if I use the notification helper it says the user should get notifications.  Please advise.  Thanks

-Dan