We are setting up service desk and we would like our external clients to use it to submit issues. We would like to create customer accounts for these external users, but would NOT like them to get an email to complete the setup. We don't need them to be able to access the portal at this time, but DO want them to receive emails for issue creation, updates and resolution. Is it possible to set up service desk with these settings?
Hi Daniel,
Yes, it's possible! Just add them via User Management and uncheck all boxes related to application links. Don't add them into any group. Once you've done this, they should show up on the customer's list.
If you have turned on the option to raise request via email, they should be all set too.
Let us know if this answers your question!
Cheers!
Well that stinks. I am going to have to add 3-4K users one at a time so they don't get an email. The bulk import needs to be updated.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Great, I will test and get back to you. Is there a away to bulk add users and also not notify them?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
There is a bulk create option, though it will send users an invite email for them to access the system. :/
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.