We are setting up service desk and we would like our external clients to use it to submit issues. We would like to create customer accounts for these external users, but would NOT like them to get an email to complete the setup. We don't need them to be able to access the portal at this time, but DO want them to receive emails for issue creation, updates and resolution. Is it possible to set up service desk with these settings?
Yes, it's possible! Just add them via User Management and uncheck all boxes related to application links. Don't add them into any group. Once you've done this, they should show up on the customer's list.
If you have turned on the option to raise request via email, they should be all set too.
Let us know if this answers your question!
Well that stinks. I am going to have to add 3-4K users one at a time so they don't get an email. The bulk import needs to be updated.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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