how to put custom fields in JIRA Service Desk customer portal

I am using JIRA Service Desk 2.0.4. I need to put my custom fields in the customer portal. How I can configure this?

Also, I need to customize (e.g. show/hide) custom fields based on first custom field value. Is it doable? Please help.

2 answers

3 votes

Hi Abhrajit,

Some custom fields aren't available for Customer Portal, however there's a request as you can see on JSD-86. You can vote and comment on it in order to increase it's visibility.

You can check Create your service desk request types to verify how to set the fields that will be shown.

Thanks and regards,
Paula Silveira

Hi Abhrajit,

You can show/hide customfields based on value in other customfield (select type) using plugin Service Pack for JIRA Service Desk. I think dynamic forms is what you are looking for:

Best Regards.


Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

804 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you