how to put custom fields in JIRA Service Desk customer portal

I am using JIRA Service Desk 2.0.4. I need to put my custom fields in the customer portal. How I can configure this?

Also, I need to customize (e.g. show/hide) custom fields based on first custom field value. Is it doable? Please help.

2 answers

Hi Abhrajit,

Some custom fields aren't available for Customer Portal, however there's a request as you can see on JSD-86. You can vote and comment on it in order to increase it's visibility.

You can check Create your service desk request types to verify how to set the fields that will be shown.

Thanks and regards,
Paula Silveira

Hi Abhrajit,

You can show/hide customfields based on value in other customfield (select type) using plugin Service Pack for JIRA Service Desk. I think dynamic forms is what you are looking for:

Best Regards.


Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published 2 hours ago in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

21 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot