The KB integration in JIRA Service Desk uses Confluence integration.
To read the KB articles from within the JSD customer portal does not require a licence.
But to author the KB articles in the first place requires a Confluence licence.
JIRA Service Desk Architect
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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