how knowledge database is handled in Service Desk

does it require Confluence or JIRA Service Desk alone to have knowledge database available for agents that is related to support tickets?

2 answers

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2 votes
Accepted answer
Brad Baker Atlassian Team Sep 17, 2014

The KB integration in JIRA Service Desk uses Confluence integration.

To read the KB articles from within the JSD customer portal does not require a licence.

But to author the KB articles in the first place requires a Confluence licence.

 

Cheers

Brad Baker

JIRA Service Desk Architect

thanks, that explains alot

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