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how knowledge database is handled in Service Desk

does it require Confluence or JIRA Service Desk alone to have knowledge database available for agents that is related to support tickets?

2 answers

1 accepted

2 votes
Answer accepted

The KB integration in JIRA Service Desk uses Confluence integration.

To read the KB articles from within the JSD customer portal does not require a licence.

But to author the KB articles in the first place requires a Confluence licence.

 

Cheers

Brad Baker

JIRA Service Desk Architect

thanks, that explains alot

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