how knowledge database is handled in Service Desk

does it require Confluence or JIRA Service Desk alone to have knowledge database available for agents that is related to support tickets?

2 answers

1 accepted

2 votes
Brad Baker Atlassian Team Sep 17, 2014

The KB integration in JIRA Service Desk uses Confluence integration.

To read the KB articles from within the JSD customer portal does not require a licence.

But to author the KB articles in the first place requires a Confluence licence.

 

Cheers

Brad Baker

JIRA Service Desk Architect

thanks, that explains alot

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

974 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you