how can you update the time spent on a work log on a closed issue in service desk

Time spent is wrong and need to update but can't seem to if issue is status closed.

1 answer

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1 votes
Alexey Matveev Community Champion Jan 25, 2018

I guess there must be a workflow property which restricts editing in the closed status.

You can remove the property and you will be able to edit the issue. But it all depends on your requirements:

1. You could remove the property.

2. You could let only a certain group to edit the issue. You would need to set the workflow property like this:

jira.permission.edit.group.1=some-group-one

You can read more about worflow properties here:

http://www.j-tricks.com/tutorials/permissions-based-on-workflow-status

 I was able to permitted edit by setting the jira.permission.worklogeditown property to true.

 

Thanks for your help!

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