It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how can you update the time spent on a work log on a closed issue in service desk

Time spent is wrong and need to update but can't seem to if issue is status closed.

1 answer

1 accepted

1 vote
Answer accepted

I guess there must be a workflow property which restricts editing in the closed status.

You can remove the property and you will be able to edit the issue. But it all depends on your requirements:

1. You could remove the property.

2. You could let only a certain group to edit the issue. You would need to set the workflow property like this:

jira.permission.edit.group.1=some-group-one

You can read more about worflow properties here:

http://www.j-tricks.com/tutorials/permissions-based-on-workflow-status

 I was able to permitted edit by setting the jira.permission.worklogeditown property to true.

 

Thanks for your help!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

[ Survey ] What does the future of ITSM look like? Take our survey today!

Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...

57 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you