It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

edit customer portal queues

Hi, I would like to be able to edit the fields displayed on the customer portal when the customer looks at lists of his own issues/requests. The fields available look like defaults, but I would like to remove some of them and add some. Is this possible, if so - how?

Thanks all

Daver

2 answers

1 vote
Jack Community Leader Jul 13, 2017

David,

this is not currently possible. Feel free to vote for the enhancement -

JSD-CLOUD4384 or its cousin JSD-SERVER4384

0 votes

Although you can't edit the fields, you can hide them and set defaults in the "Edit Fields" portion of the Request Types.  So the client never sees the field.  Not sure if that was your question or not?

Hi Susan,

I have modified the Request Types no problem, the issue is when the customer view his requests, he is presented with a list - the fields for which I want to modify. I'm told by another respondent this isn't currently possible :-(

Thanks,

Dave

That is correct, currently not possible.  Please vote for those suggestsion as per @Jack.  We need the votes!!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

330 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you