edit customer portal queues

Hi, I would like to be able to edit the fields displayed on the customer portal when the customer looks at lists of his own issues/requests. The fields available look like defaults, but I would like to remove some of them and add some. Is this possible, if so - how?

Thanks all


2 answers

1 vote
Jack Brickey Community Champion Jul 13, 2017


this is not currently possible. Feel free to vote for the enhancement -

JSD-CLOUD4384 or its cousin JSD-SERVER4384

0 votes
Susan Hauth Community Champion Jul 13, 2017

Although you can't edit the fields, you can hide them and set defaults in the "Edit Fields" portion of the Request Types.  So the client never sees the field.  Not sure if that was your question or not?

Hi Susan,

I have modified the Request Types no problem, the issue is when the customer view his requests, he is presented with a list - the fields for which I want to modify. I'm told by another respondent this isn't currently possible :-(



Susan Hauth Community Champion Jul 13, 2017

That is correct, currently not possible.  Please vote for those suggestsion as per @Jack Brickey.  We need the votes!!

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

203 views 1 5
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you