edit customer portal queues

Hi, I would like to be able to edit the fields displayed on the customer portal when the customer looks at lists of his own issues/requests. The fields available look like defaults, but I would like to remove some of them and add some. Is this possible, if so - how?

Thanks all

Daver

2 answers

1 vote
Jack Brickey Community Champion Jul 13, 2017

David,

this is not currently possible. Feel free to vote for the enhancement -

JSD-CLOUD4384 or its cousin JSD-SERVER4384

0 vote
Susan Hauth Community Champion Jul 13, 2017

Although you can't edit the fields, you can hide them and set defaults in the "Edit Fields" portion of the Request Types.  So the client never sees the field.  Not sure if that was your question or not?

Hi Susan,

I have modified the Request Types no problem, the issue is when the customer view his requests, he is presented with a list - the fields for which I want to modify. I'm told by another respondent this isn't currently possible :-(

Thanks,

Dave

Susan Hauth Community Champion Jul 13, 2017

That is correct, currently not possible.  Please vote for those suggestsion as per @Jack Brickey.  We need the votes!!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

795 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you