I wanted to ask if there is any way that each project at JIRA Service Desk has different clients.
Project 1 - 50 clients
Project 2 - 100 clients.
Some may coincide and others may not.
That is to say to have two databases of clients, so that each one this assigned to a project, always inside the same account of JIRA.
I do have a problem and I can't find a solution.
I am sure that with an example it will be easier to explain, and I would be very grateful if you could help me.
In JIRA SERVICE DESK I have two "External Service Desk" projects, in which I have configured so that requests from all over the world that I write to the corresponding email address, enter a queue.
So far so good, which is what happens, that in the CUSTOMERS section of the two projects, when a client writes to project A, this is duplicated in project B.
And if we go to [Configuracion - Gestion Usuarios - Jira Service Desk - Portal customers] and I delete any of them, they delete me from both projects.
In other words, I don't know how to make "Project A" have some clients and "Project B" others.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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