I've set up Jira to create issues from mails. If I send mails manually from all kinds of accounts to the email account that I gave Jira access to, then those issues are created just fine.
If I have the form of a website send a mail to that address, then that mail does show up in the inbox of that account, but no ticket is created.
So, Jira ignored the computer generated mails.
Does anybody have some advice why this might be the case? I've checked the headers and everything and I see no reason why this shouldn't work.
I wonder if JIRA is seeing the automated emails as spam. Check this article - https://confluence.atlassian.com/servicedeskcloud/managing-the-email-channel-732528949.html
or possibly associated with Advanced Loop Detection under incoming email admin?
I'm interested in what you find here.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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