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add a request type dependency in another one

Hello

on my Service Desk, I created a Group HR and a group Laptop.

In Laptop, I have a request "order new laptop", all is fine.

In HR, I created the request "on-board new colleague". In this one, I want to propose the possibility to order a new laptop too, so add the request from "Laptop" in the "HR" one.

I created a custom issue field and added it in my form.

desk-1.png

Now I would like that if "order new laptop" is checked, it starts also the workflow and automation of the "Order new laptop" request additionally to the one of the "onboarding request".

Is this possible?

Thanks for your feedback

Laurent

 

1 answer

Hello @Laurent Tourneux we have done stuff like that in the past using automation for Jira add-on. 

On it you would configure it so each time a ticket is created and matches certain info, it creates another for the other request type and copies some information from the original to the new one so you save a lot of steps

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