One of my users (that I know of) receives some (but not all) notifications for issues they are not associated with in any way.
The notification shows that the reporter is sharing the ticket with the organization, but as a member of the organization (and an admin) I did not receive the notification, so I'm not sure how that could be the issue.
The user who receives these notifications does not receive them for every ticket but for many when the issue is created or sometimes when assigned or moved, he says.
When he clicks the "View Request" link in the notification, he is denied access to view it.
See attached notification screen shot.
Why would he be receiving these and how can I turn them off for him?
Here are my first thoughts on the possibilities:
If you have your JSD set up to automatically create customers, this can happen if the user who created the ticket included a Distribution list.
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