I'm trying to setup a Groovy script to reopen any Resolved issue if the reporter adds a comment.
I'm adding a comment on the Service Desk portal to an issue that Resolved. But I see the following error in the logs:
"It seems that you have tried to perform a workflow operation (Reopened) that is not valid for the current state of this issue (RG-1235). The likely cause is that somebody has changed the issue recently, please look at the issue history for details."
I checked the conditions, and there are no permissions on the Reopened transition. I can click Reopen issue on the issue and it works without an issue. I've confirmed that I've selected the correct Action (the one that is part of the Workflow on the Project).
I'm sure it's something simple! Thanks for your help.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs