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Why I get 'Domain claim failed for this domain' error but domain is verified?

Andrey Tomilenko
Andrey Tomilenko
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December 22, 2017

In JIRA Service Desk I get an error 'Domain claim failed for this domain' when trying to set up a custom email address. But on the Domains page, I can see that domain is "VERIFIED".

jira-bad-domain.pngjira-domains.png

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Andrey Tomilenko
Andrey Tomilenko
I'm New Here
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December 28, 2017

This problem is due to JIRA's bug: https://jira.atlassian.com/browse/IM-21

You should write to Atlassian's Help Center and they will provide a workaround for you.

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Pedro Gonçalves
Pedro Gonçalves December 27, 2017

Having the same problem here...no solution found.

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Paulo F_
Paulo F_
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 28, 2017

Hi Pedro,

Please log a ticket via https://support.atlassian.com and reference this post or https://jira.atlassian.com/browse/IM-21 so that we can apply the workaround for you.

Cheers,
Paulo

Atlassian Cloud Support

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