In JIRA Service Desk I get an error 'Domain claim failed for this domain' when trying to set up a custom email address. But on the Domains page, I can see that domain is "VERIFIED".
This problem is due to JIRA's bug: https://jira.atlassian.com/browse/IM-21
You should write to Atlassian's Help Center and they will provide a workaround for you.
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Hi Pedro,
Please log a ticket via https://support.atlassian.com and reference this post or https://jira.atlassian.com/browse/IM-21 so that we can apply the workaround for you.
Cheers,
Paulo
Atlassian Cloud Support
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