We have just installed JIRA Service Desk. I am an administrator and have been added to the SD team.
I have created a SD issue board but can't assign issues, create request types, etc.
A Permission Helper search for "service desk agent" just tells me that I need a Service Desk license and agent permission.
I have searched but can't find where I can do this.
I would highly recommend starting with documentation:
if you can be more specific about what you are having a problem with I may be able to provide quick answer. While JSD and JIRA can get complicated to admin the basics, e.g. permissions and notification are pretty straight forward. Like anything takes time to learn.
Looking at your inital post, as an admin, if you want to create an issue in a project then you need to ensure that in the Permissions page you have "administrators" for the Create and similarly the Assign.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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