When raising a request type, I want this request automatically to be sent to an email adress

When a customer raises a request I want Jira Service desk Cloud to automatically send an email with the content of this raised request to a specific set email-adress.

 

How can I configure this? 

4 answers

0 vote
Susan Hauth Community Champion Sep 27, 2017

Hi Ashish,

If Internal, set up that user with the email address and add them to the notifications list under "Issue created" Note that user would have to be a licensed user (but not necessarily an agent)

But if you're trying to send it to an external customer who is not licensed that's trickier. 

Which are you trying to do?

Susan

0 vote

FYI, moved this post into the Jira Service Desk collection. 

Hi Susan

 

Thanks for the help. 

 

I'm trying to send it to an external emailadress. 

 

/ash

0 vote
Jack Brickey Community Champion Nov 07, 2017

You could consider having IT create an email and forwarding. Depending on your desired notification scenarios this could work. Example:

  1. Create jsd.notify@urcompany.com in your mail system w/ email forwarding to a distribution list
  2. Add jsd.notify as a user in JSD
  3. set up the desired notifications for jsd.notify

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Service Desk

Wy are we still using email for Service Desk workflows?

...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...

114 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you