Hi, We would like to implement Service desk feature for our business. What is the difference between JIRA SERVICE DESK USER and CUSTOMER.
Here i'm expecting the person as CUSTOMER who raises the request over the customer portal and during the work flow, mails should go to him for more information on the requests raised. Once he submits the information, the issue's to return to service desk for action.
In this scenario the customer is treated as USER or CUSTOMER
I should be able to add these customers as users in JIRA service desk in order to provide access to JIRA for customer portal and responses to the queries. Are these personnel counted under USER or CUSTOMER
There are 3 types of users available for Service Desk.
Thanks and regards,
The customer/user who raises a ticket on the portal or by email is not counted on the licensing fee. They are given the role of 'Service Desk Customer' in JIRA.The client/customer is not a JIRA user. They are a 'Service Desk Customer'. They do not pay a license fee, but can be granted reader access to Confluence (no license fee for Confluence either).
For more information on JIRA Service Desk along with online demo contact us for the same firstname.lastname@example.org
Thanks & Regards,
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