What can customers see when viewing a request in the portal?

Question

I have been searching all morning and can't find this information.

When a customer is viewing a specific issue in the portal, what can and can't they see, and can this be customised?

I understand that only comments that are shared with customers are shown, but what else is shown? Some testing showed that Jira will add some "Automatic Responses" when some things happen.

Jobin Kuruvilla [Adaptavist] · Accepted Answer

You can decide what is shown to the user while setting up the portal - even to the level of which issue types to be shown and what fields/transitions to be shown.

Following links have more details on how to do that:

https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html

https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html