I have been searching all morning and can't find this information.
When a customer is viewing a specific issue in the portal, what can and can't they see, and can this be customised?
I understand that only comments that are shared with customers are shown, but what else is shown? Some testing showed that Jira will add some "Automatic Responses" when some things happen.
You can decide what is shown to the user while setting up the portal - even to the level of which issue types to be shown and what fields/transitions to be shown.
Following links have more details on how to do that:
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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