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We need to include all approvers in a report for audit how do I include all of them?

Deleted user May 30, 2018

I see "Approver" in the list of fields but it doesn't show the person marked as approving our request.  We have a group, any one of which can approve, the UI shows who approved, but the name doesn't appear in the export of all fields nor does it appear in a dashboard/filter result when I use the field approver.

Help needed to meet this audit requirement for exporting approved service requests.

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Victor Mutambuki
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May 30, 2018

Kim

 

Do you know if the people in the group of approvers have been pre-set, hence customer are unable to select an approver? 

Victor 

Deleted user May 30, 2018

We use a custom field to identify the allowable approvers and the workflow requires one to approve.  The approver column is blank.

Like Raphael Soares likes this
Deleted user June 1, 2018

to be clear, the field I am pulling into my dashboard is "Approvers", we upgraded but the field is always blank.  Is there a way we can include the name of the approver in a dashboard view or in a queue for service requests that have been approved?

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