Then a customer or the service desk add an attachment to service desk ticket in the portal it only show the attachment path and does not allow access the the attachment see below
Any ideas what is going wrong?
Just for information, i have the same problem.
I´m trying to use Jira Misc Workflow Extensions or Jira Workflow Toolbox, but i can´t yet. Somebody has done making using some these plugins?
Hi,
I have exactly the same issue: my comment field’s render is set to "Wiki style renderer" but my attachments aren’t visible on the customer portal.
Does someone know how to fix this ?
Best regards,
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We have the same problem: Field Renderer: Comment = Wiki Style Render but customer portal users cannot see attachments. Please review and advise.
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Please chceck workaround from this issue: https://jira.atlassian.com/browse/JSDSERVER-43
When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments, for example:
[^death_star_blueprints.zip]For more information why this issue is marked as closed, please refer to this comment.
Regards,
Sebastian
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I added an attachment within a comment to an issue and here is what the customer is seeing in the Customer Portal. Why aren't they able to see the attachment?
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Here is how I fixed my issue:
The 'Comment' field of your Jira is set to use the text parser instead of the wiki markup parser. Because of this, the comment is not parsed and therefore the image is not embedded into the agent's comment.
In order to fix this, follow the steps below:
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Thanks for this just had the same information from the JIRA support team and yes like it did for you it worked
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mine is already set like this and still doesn't work - just curious though, can you sent 'Comment' to screens - mine says this "This field can not be placed on screens by users."
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Having same problem as described in this ticket. And Situation as described Ben Wolstenholme. "This field can not be placed on screens by users."
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Working on the fly here but can you ensure attachments field is added to all request types.
Possible this could be the problem.
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All of the issue types have attachment field and the permission is set for the customer portal
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Also the customer get the same issues is they attached the attachment themselves.
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