Using servicedeskapi/customer to create a new customer

I tried to create a new service desk customer via the REST api according to this description: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post

However the following call fails with an exception in curl and the service desk log:

curl -D- -u admin:admin -X POST --data "{\"email\":\"fred@example.com\",\"displayName\":\"Fred Foo\"}" -H "Content-Type: application/json" -H "X-ExperimentalApi: opt-in" http://localhost:8080/rest/servicedeskapi/customer

curl output:

[...]
 <?xml version="1.0" encoding="UTF-8" standalone="yes"?><status><status-code>500</status-code><message>Unexpected character ('\' (code 92)): was expecting double-quote to start field name
at [Source: org.apache.catalina.connector.CoyoteInputStream@c21c873; line: 1, column: 3]</message><stack-trace>org.codehaus.jackson.JsonParseException: Unexpected character ('\' (code 92)): was expecting double-quote to start field name
at [Source: org.apache.catalina.connector.CoyoteInputStream@c21c873; line: 1, column: 3]&#xD;
[...]

Service desk log:

[...]
 
/rest/servicedeskapi/customer [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: No content to map to Object due to end of input

java.io.EOFException: No content to map to Object due to end of input

                at org.codehaus.jackson.map.ObjectMapper._initForReading(ObjectMapper.java:2775)

                at org.codehaus.jackson.map.ObjectMapper._readValue(ObjectMapper.java:2691)

                at org.codehaus.jackson.map.ObjectMapper.readValue(ObjectMapper.java:1315)

                at org.codehaus.jackson.jaxrs.JacksonJsonProvider.readFrom(JacksonJsonProvider.java:419)

                at com.sun.jersey.spi.container.ContainerRequest.getEntity(ContainerRequest.java:490)

                at com.sun.jersey.spi.container.AdaptingContainerRequest.getEntity(AdaptingContainerRequest.java:236)

                ... 15 filtered
[...]

Like the curl output states, there seems to be a problem with the escape sequence. So I tried to read the data from a file. In this case the escape sequences are not necessary. This time the API call created the customer.

 

Am I using the API in a wrong way or is this an issue of the service desk?

1 answer

0 vote
Alexey Matveev Community Champion Dec 22, 2017

Hello,

I think it is not about the Jira Service Desk Api, but it is about the curl. You can find posts with the same problem

https://stackoverflow.com/questions/4514199/how-to-send-double-quote-in-d-parameter-for-curl-exe

Hey Alexey,

thanks for the quick reply! In the mean time I figured it out myself. The problem was not about the escape characters, but about missing spaces (as strange as it sounds).

The following call works for me:

curl.exe -D- -u admin:admin -X POST -d "{\"email\": \"test@example.com\", \"fullName\": \"Fred Example\" }" -H "Content-Type: application/json" -H "X-ExperimentalApi: opt-in" https://localhost:8080/rest/servicedeskapi/customer -k
Alexey Matveev Community Champion Dec 22, 2017

Good to hear

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