Using Customer Request Type in a Workflow Condition

Hi, 

I am trying to create different Resolved workflow transitions using based on the "Customer Request Type".  I want to make certain fields required for certain Customer Request Types. 

I am using the field value Condition. 

However, I cannot get it to show. 

Has anyone had any experience getting this to work?

 

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2 answers

0 vote

Hi Michael,

Just to clarify, are you trying to get certain fields to show up on the screen based on the issue type chosen?

If that is the case you're going to need to look into an add-on such as ScriptRunner or Bob Swift CLI.

In addition, since JIRA does not change views based on selection in that manner I would also advise you create a Suggestion at JAC and post the link here so the Community can vote on it.

Cheers,

Branden

I am trying to have specific workflow transitions to show for specific Customer Request Types. We are using different types to handle slight differences in service desk requests. We are also using ServiceDesk Cloud so I don't think those are available to me.

I am having the same need. I have one workflow, but different request types route slightly differently. Having a hard time making this happen...

me too, don't get the point in why this doesn't work as expected

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