I need to be able to check whether a customer has responded in 14 days, and if they haven't send them an email.
I'm using the automation plugin and the initial JQL query I'm using to define this is as follows:
When: Scheduled Searches with: status = "Waiting for customer" AND updated >= -14d AND updated < -15d every 1 Days
On the actions section that comes list there is the ability to send an email. I need to be able to send an email to all customers who have been returned in the previous search and ask them to update their ticket. Not sure how I can do this as the send email functionality seems to only want to let me send to one pre-defined person?
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