Users not able to see projects created in jira service desk

Hi,

jira-users are not able to see service desk projects. When there was only one service desk project all users were able to see that. But when a new project was created in service desk, some users are able to see that but some are not. I have tried adding the users to service desk team category of the required service desk project,but still they are not able to access those projects.

 

Can anyone please help me to solve this?

 

Thanks and Regards

Neena

 

 

1 answer

Hi Neena,

Try to use the permission helper functionality to figure this out, it might help you find the problem.

https://confluence.atlassian.com/display/JIRA/JIRA+Admin+Helper#JIRAAdminHelper-PermissionHelper

Best regards,

Peter

Hi,

Am referring to the service desk project.

With Permission helper am not able to find this.

 

Please help me to solve this.

 

Thanks and Regards

Neena

 

Neena, You need to make one issue in the Service Desk Project and you can use that issue to check the permissions of your users using the Permission Helper. The Permission Helper does not check on Project level, it checks permissions based on issues. Best regards, Peter

Hi Peter, I made an issue in the service desk project and the user was able to access that.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you