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User cannot see project

I'm setting up a Service Desk project for the first time.  I added a test user and logged in as that test user, and I'm getting:  "THIS PROJECT ISN'T AVAILABLE.  It may have been deleted or your permissions may have changed.  View a list of all projects"


If I click View a List of All Projects, it says, "You currently have no projects".


So as an administrator, I have gone through everything I can find, including putting this test user in the "jira-servicedesk-users" group, and in the project, I clicked, Settings, People, Add (Test End User), then under Roles:  checked Service Desk Customers. 


What am I missing?

1 answer

0 votes

Kindly check if the user has the browse issues permission through a role, group or user in the project permission scheme. You can find more info here:

Or you can open an issue from the project as an admin and choose admin->permission helper. Enter the user and the browse permission and click the Submit button.

Hi Alexey ... when I have an issue open, where do I find the option to choose "admin > permission helper"?

When I say open, I mean I click on the issue and a window pops up.

I'm an administrator, using Jira Cloud

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