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User Licensing

Does everyone who wants to submit a ticket and track the status of it through the user portal need access to the product or just the I.T team that will be managing the ticket.

1 answer

Hi @Nickolas Dinnan 

Customer, who opens requests and so on, does not need product access (license).

Agents, who will work on tickets, answer the customer via Service Desk Agent UI, need product access (license)

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