Does everyone who wants to submit a ticket and track the status of it through the user portal need access to the product or just the I.T team that will be managing the ticket.
Hi @Nickolas Dinnan
Customer, who opens requests and so on, does not need product access (license).
Agents, who will work on tickets, answer the customer via Service Desk Agent UI, need product access (license)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.