Update Service Request Rest API

[Srikanth Sallaka]

I am using Service Desk Cloud version, As part of automation , we are trying to update a service request with additional labels programmatically. I could not find update service request API.

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-get

Is update supported in cloud or is there a work around to update an existing service request

[Petter Gonçalves · Accepted solution]

Hello Srikanth,

Welcome to Atlassian Community!

Unfortunately, there is no official REST API call to update Customer requests on JIRA yet. We have a feature request to implement it here:

- Ability to update Customer request via REST API

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Let me know if you still have any questions.

[Srikanth Sallaka]

Is there a work around, We are trying to update the labels on the Request automatically

[Petter Gonçalves]

Hello Srikanth,

Unfortunately, there's no workaround using REST API, however, you can easily update labels in a request by using an Automation rule, it will only depend on what kind of actions you want to trigger the automation.

You can configure an automation rule by navigating to your project > Project Settings > Automation > Create a new custom rule:

Let me know if this suggestion helps.

[Chris Boyd]

Any updates on this? Pretty limiting that integrations can only act on the creation of an issue and then not update them going forward. Many monitoring tools would require this functionality as things are always changing in the source system.