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Unable to delete the user as that user is in ticket resolver role

manitgl
manitgl July 31, 2018

Hi,

       Need to delete the user in JIRA Service Desk, how to change the associated activities.User_Accout-Deletion.png

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Jack Brickey
Jack Brickey
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July 31, 2018

Why do you need to delete vs just disable? If you must delete then assign all issues that the user is currently assigned to to unassigned. 

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manitgl
manitgl July 31, 2018

Jack,

How to change the issue comments made onUser_Accout-Deletion_1.png

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Jack Brickey
Jack Brickey
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July 31, 2018

Just deactivate user. As you are seeing, deleting user is quite painful 

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 31, 2018

I agree with Jack. Please explain why you want to delete this user account.  Jira is designed to prevent you from deleting user accounts when it can cause data integrity problems, more details in https://confluence.atlassian.com/adminjiraserver/create-edit-or-remove-a-user-938847025.html

You could go through and find all the issues where this user commented, and delete those specific comments first.  But this causes even more data to be removed.

If this request to remove the user account is GDPR related, please see the Server support guide.  There is a specific guide in there called Jira: Right to erasure that explains specific steps you can take to complete this request.

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