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Unable to delete the user as that user is in ticket resolver role

Hi,

       Need to delete the user in JIRA Service Desk, how to change the associated activities.User_Accout-Deletion.png

1 answer

2 votes
Jack Community Leader Jul 31, 2018

Why do you need to delete vs just disable? If you must delete then assign all issues that the user is currently assigned to to unassigned. 

Jack,

How to change the issue comments made onUser_Accout-Deletion_1.png

Jack Community Leader Jul 31, 2018

Just deactivate user. As you are seeing, deleting user is quite painful 

Andy Heinzer Atlassian Team Jul 31, 2018

I agree with Jack. Please explain why you want to delete this user account.  Jira is designed to prevent you from deleting user accounts when it can cause data integrity problems, more details in https://confluence.atlassian.com/adminjiraserver/create-edit-or-remove-a-user-938847025.html

You could go through and find all the issues where this user commented, and delete those specific comments first.  But this causes even more data to be removed.

If this request to remove the user account is GDPR related, please see the Server support guide.  There is a specific guide in there called Jira: Right to erasure that explains specific steps you can take to complete this request.

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