You used to be able to add multiple "WHEN" triggers for Automations in JIRA Service Desk, but I'm no longer able to find this option? Was it removed intentionally or is this a bug?
The OpsGenie integration documentation requires this functionality:
Example of an old Automation with multiple When conditions I had set up attached, but I no longer seem to have this option.
This was an intended behavior since all the functionality that you can implement using multiple WHEN can also be implemented using multiple CONDITIONS (IF) with JQL or Multiple Automation Rules.
The objective of this change was to fix some bugs with this feature and help customers to better organize the Automation rules with a single trigger.
If you need any help to configure any specific use-case, Please let me know.
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