Trying to Add Users without exposing other boards

Question

I have multiple JIra boards - one of which is for my business itself. I need to know how I can add a user to one of my projects and limit their access so that they cannot see my other boards.

Each time I try to add, the users are seeing everything and I have sensitive information in my other projects. How can I best and most efficiently limit new users' view to their respective boards.

Jack Brickey · Answer

Gary, so a bit confused. In your original post it seemed you were trying to prevent users from seeing certain boards within a project and I answered with simply excluding them in the share. Susan conveyed similar explaining the need to share or not share the underlying filter.

However, reading your recent update it seems like your issue is that others in the project are unable to access boards you want them to see that you have shared with them. If you can see the boards but others cannot then it seems like a share/permissions issue. However, if the users can actually find the board in the list of boards then it would mean it is shared with them. Further, the spinning icon might convey a connection issue. If this is persistent then I would reach out to Atlassian Support.

Gary Chisholm · Answer

Jack, thank you. The users can go to the project but cannot see the boards. When users try and go to the boards, they see "Having trouble connecting to your boards. Try again" with a never ending progress spinner. Is this possibly a technical support issue?

Gary Chisholm · Answer

I did what you suggested and having a different issue.

The user can go to the project and when they access the boards, the message appears "Having trouble connecting to your boards. Try again." and there is a progress spinner.