I understand that the default report 'workload' tracks how many requests an agent is assigned to, but we would also like to track how many tickets an agent has resolved. Is this possible?
Hello @Janine Mostert and welcome to Community!
You have several options to create such a report:
The gadget would be based on a JQL query like:
project = ABC AND resolution = Unresolved AND assignee IS NOT empty
On this report, you would create one serie per agent.
Hope this helps,
Glad it helps!
You can read these pages to learn more about dashboards:
Here is how I configured my series, I selected the resolved one and then filtered per Assignee:
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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