I want to assign tickets to agents who are based out of different timezones. How can I do it using automation?
Also, is there a way we can create a rule which says if the issue is created within the business hours assign to agent A or else assign to agent B? Please let me know if there is a workaround to achieve the same.
if you want to actually assign the issue to a user based upon creation time you will need an addon, e.g. Automation for Jira or other automation addon.
But, consider a solution that does not cost anything. You could simply create multiple Timezone triage queues based upon TOD creation. Then your agents in those timezones must keep their triage queue empty by assigning them. If this is of interest an you need assistance w/ the solution LMK.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events