My understanding is that the Help Center provides a point of access to a Customer Portal (of which there may be more than one)—for instance, links to help forms contained in Customer Portal X or Customer Portal Y.
If this is correct, what's the appropriate terminology to use with customers? To take an example, how would you instruct instruct customers in accessing Service Desk to log an IT issue? Does the following make sense?
- Open Jira Service Desk in your browser.
- From the Help Center, click log an IT issue.
The IT Customer Portal loads.
- Complete the portal's log an issue form.
Edit: Typos; clarification.
I will share my thoughts FWIW. The Help Center is the main landing page for your instance of JSD. Each project in JSD results in a new Portal URL which is just a sub-page of the Help Center. If you direct your customer to the Help Center and if the project are well named with request types, groups and descriptions then they should be able to navigate and open the appropriate ticket. Sorry, not sure this was helpful.
I have never heard of Global Center before and personally wouldn't suggest complicating things further as I sure it is meant to be Help Center.
In fact, this article helped me understand the structure better.
Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...
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