Submitter also a user

I too have the question that Walter submitted. " is a user that logs a request needs to be part of the licensed Jira user on the Service desk system?"

Jim Ramirez

3 answers

1 accepted

0 vote
Jeff Thomas Atlassian Team Oct 18, 2013

Yes, a user the uses JIRA Service Desk to submit a request must be included in the license and your JIRA and JIRA Service Desk licenses must match.

Alternatively you could tie JIRA Service Desk into an email account that non-licensed users could send a message to create issues.

See the first comment on for more information.

0 vote


To create a request, you need to be a Jira user.

As Jeff mentioned above, email import is one way to do this. We have a fictional "External user" account that is designated the reporter if the email handler can't find a corresponding user account for the email. A couple of other options would be to use an issue collector on a website, or just using a form on a web-app that uses the API to create an issue on behalf of a fictional "Form user". You could then collect their username and store it in a custom field, etc.

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