Submitter also a user

I too have the question that Walter submitted. " is a user that logs a request needs to be part of the licensed Jira user on the Service desk system?"

Jim Ramirez

3 answers

1 accepted

0 votes
Answer accepted
Jeff Thomas Atlassian Team Oct 18, 2013

Yes, a user the uses JIRA Service Desk to submit a request must be included in the license and your JIRA and JIRA Service Desk licenses must match.

Alternatively you could tie JIRA Service Desk into an email account that non-licensed users could send a message to create issues.

See the first comment on for more information.

0 votes


To create a request, you need to be a Jira user.

As Jeff mentioned above, email import is one way to do this. We have a fictional "External user" account that is designated the reporter if the email handler can't find a corresponding user account for the email. A couple of other options would be to use an issue collector on a website, or just using a form on a web-app that uses the API to create an issue on behalf of a fictional "Form user". You could then collect their username and store it in a custom field, etc.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

414 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you