I am very confuse while reading so many workaround for this issue.
My issues are "Resolved" but resolution is coming as "Unresolved" due to which all Resolved issues also display in my OPEN queue.
Please suggest the solution of it.
I have admin access to my JIRA service desk.
Hi @sunita yadav,
As @Nic_Brough__Adaptavist_ mentions it will be an issue with your issue’s workflow.
You will need to set up a screen with the Resolution field included. This screen needs to be triggered when a user transitions the issue’s status to Resolved
Again, as @Nic_Brough__Adaptavist_ mentions below; when setting up a transition out from the Resolved Status so the issue is essentially re-opened, clear the resolution field with a post function.
Hope this helps
Your workflow is not setting a resolution. You will need to edit the workflow and
For all transitions into a closed type status, add either
For all transtions out of closed type status, add
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