I am very confuse while reading so many workaround for this issue.
Issue:-
My issues are "Resolved" but resolution is coming as "Unresolved" due to which all Resolved issues also display in my OPEN queue.
Please suggest the solution of it.
I have admin access to my JIRA service desk.
Your workflow is not setting a resolution. You will need to edit the workflow and
For all transitions into a closed type status, add either
For all transtions out of closed type status, add
Hi @sunita yadav,
To clarify; your issue's Status is Resolved however the Resolution field has not been set to a particular resolution option.
Is that correct?
Thanks
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Hi @sunita yadav,
As @Nic Brough -Adaptavist- mentions it will be an issue with your issue’s workflow.
You will need to set up a screen with the Resolution field included. This screen needs to be triggered when a user transitions the issue’s status to Resolved
Again, as @Nic Brough -Adaptavist- mentions below; when setting up a transition out from the Resolved Status so the issue is essentially re-opened, clear the resolution field with a post function.
Hope this helps
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