We are a Managed Services Provider based in Lisbon and we are using Jira Service Desk (cloud version) to manage our customers' requests.
One of our customers' requests, received by e-mail, are not automatically creating issues in JSD.
Use Case and Relevant Info:
Is this related to the fact that these emails have the "To:" field set as "support@ourcustomerdomain"?
If not, how can we solve this?
Tks in advance.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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