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Show transition screen when declining approval request?

Hello, I have the following workflow setup for a purchase request:

Screen Shot 2018-04-10 at 3.30.44 PM.png

When an approver is in the issue and clicks on More>Decline, the issue goes straight to the "Not Approved" state with a resolution of "Not Approved". However, I'd like to be able to show a screen where the agent can enter in a reason for not approving the purchase. However, I can't seem to get a screen to show when the agent clicks decline, despite having the screen assigned to the "Not approved" transition. The agent can enter in a comment afterwards, but ideally, it would prompt them for a comment as they decline it. Is this possible?

1 answer

I'm afraid it's not possible to have a screen in the approval transition. Any screen configured will be ignored. There's a feature request logged for this here - JSDSERVER-3980

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