It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Show transition screen when declining approval request?

Hello, I have the following workflow setup for a purchase request:

Screen Shot 2018-04-10 at 3.30.44 PM.png

When an approver is in the issue and clicks on More>Decline, the issue goes straight to the "Not Approved" state with a resolution of "Not Approved". However, I'd like to be able to show a screen where the agent can enter in a reason for not approving the purchase. However, I can't seem to get a screen to show when the agent clicks decline, despite having the screen assigned to the "Not approved" transition. The agent can enter in a comment afterwards, but ideally, it would prompt them for a comment as they decline it. Is this possible?

1 answer

I'm afraid it's not possible to have a screen in the approval transition. Any screen configured will be ignored. There's a feature request logged for this here - JSDSERVER-3980

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

270 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you