Show customer the assignee

Our company wants to build a small Service Desk for an external customer. The reporter should be able to see to which of our agents his ticket is assigned to.

Is there a way to archive that?

1 answer

This plugin can help you for achieving that.

Create custom field, copy value of assignee field to that custom field & display that field to customer portal view.

Hi Hardik, can you be so kind to help to setup it? I am trying to follow your steps but without success. I need to show the Agent in charge to the Customer Portal. Many thanks in advance! Regards Tai

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