I have a large number of customers at the same company. Setting each individual up by their email would be a large scale endeavor and not ideal, but opening up our service desk to a public status doesn't feel like a good option. Is there a way to accept email requests in service desk based on our customer's url? example: .acme.com
Siena,
What you are asking for is in request form but is currently not available and can be found here: https://jira.atlassian.com/browse/JSDSERVER-3669
We had the same issue so we used the API to populate our customers - https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post and then add them to a specific organization if that is needed https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-organization-organizationId-user-post
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