Setting default Priority for new tickets

I found a article that said to go to RequestType>>RequestItem>>EditFields

Hide the Priority attribute to get access to set the default priority. When I do that and users create a ticket, the Priority attribute value is not what I set it to. How do I fix that?

2 answers

1 vote
Susan Hauth Community Champion Aug 17, 2017

Hi Michael,

Make the priority field "required".  And then hide it from the screen.  That will then ensure that the priority will take your set value.

Susan

0 votes
Susan Hauth Community Champion Aug 16, 2017

Hi Michael,

Is Priority a required field?  Do you  have a screen shot of request types - edit fields screen?

Did you check the workflow to ensure that the priority isn't being set as a post-function?

Just some ideas to trouble shoot. 

Susan

The field is not required. I have attached an example of one of the ones that didn't work.

 

2017-08-17 13_20_45-Set a preset value to hide this field - JIRA.png2017-08-17 13_21_27-Password Reset_Account Unlock - Grimsby IT Help Desk - Service Desk.png

I am using the default workflow. I didn't see anything referencing priority.

 

Thanks,

 

Michael.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

251 views 1 6
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you