When a customer submits a form the customer request type is set automatically. When I create the same form through the agent portal then the customer request type says "No Match."
I've tried to fix this by setting up an Automation Rule that does this piece of JQL when the ticket is created:
type != EMPTY AND "Customer Request Type" is EMPTY AND project = "My Project"
Then it edits the issue fields and set the customer request type to be the same as the issue type.
Unfortunately it's not executing correctly and the log shows that the JQL statement passed successfully but it's failing on the edit issue:
No fields or field values to edit for issues (could be due to some field values not existing in a given project):
Can someone spot what I'm doing wrong?
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