Service desk Collaborators

Hi we have SD 3.5.0, and I received a request to add collaborators, and I found a doc which says to go to people tab and the add collaborators. In my case, I can't see people tab anywhere in SD. Am in the correct place?



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The formal concept of a 'collaborator' does not really exist in JIRA Service Desk anymore. A collaborator is a member of the Service Desk Team role of your Service Desk project who is not licensed as a Service Desk Agent.

So to add someone (who is not a Service Desk agent) as a collaborator, navigate to the Project Settings section and under Users and Roles add the person to the Service Desk Team role.

okay. thanks for sharing your knowledge. 

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