Service Desk with Knowledge Base Edited

[Jiri_Novak]

We started using service desk for internal tickets, questions, ... so far so good, we also linked Confluence articles and can search them... so far so good, but...

I would love to have a knowledge base with ability to open a ticket (like zendesk does it), not ticketing system with partial ability to search knowledge base. Is there any plan for more customization?

it seems the only way to accomplish this is to not use Service Desk, but full blown Confluence page with a custom look and feel and link service desk to it