Our intention was to use the service desk app, as our IT help desk application but I need to understand how the inbound email feature works. Am I correct in saying that only people with a "User" on the system can send an email to the help desk? I noticed during testing using a gmail account,that there is an error in the logs. Hopefully it is a config issue, thanks,
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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