Service Desk question

Hi there,

Our intention was to use the service desk app, as our IT help desk application but I need to understand how the inbound email feature works. Am I correct in saying that only people with a "User" on the system can send an email to the help desk? I noticed during testing using a gmail account,that there is an error in the logs. Hopefully it is a config issue, thanks,2017-12-15 10_20_06-Email requests - Jira.png

1 answer

This can be ignored, I've worked it out :(

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

474 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you