As a project lead, I want to receive a notification whenever a new ticket is created on my Service Desk project, but I can't seem to make this work.
I have tried:
Also, the user assigned as Responsible for a ticket never receives notifications about the ticket updates. Things like: being assigned to the issue or receiving a comment from the client are not notified.
Information that might be useful:
Any ideas on how can I troubleshoot and solve this problem?
That does sound strange. Only agents will be able to receive a notification from Jira (vs Customer notifications). Are you an agent on that project?
There is another setting that might be useful, but you need to be careful with it. Under Applications - Jira Service Desk configuration, there is this. The default is "No", but you could try Yes if trying to reach non-agents.
I just checked and yes, I was already added as an agent to the project. Also my account is assigned to the the service-desk group, so it is also associated with the license.
I tried enabling that setting and IT WORKED! It's kinda odd though, reading it's decription, it seems to only impact emails meant for costumers but I'm an Agent. Maybe it is because I am also a costumer?
Anyway, thank you very much! That was a great help.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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