Service Desk customers to update custom fields after issue creation

Is it possible for Customers to update custom fields via the Portal of a request after it as been created. It only seems possible for them to add a comment or attachment when reviewing their open requests

3 answers

Hi,

you can use transition screen on workflow action provided by plugin Service Pack for JIRA Service Desk. You need to add transition to screen and choose which fields should be on transition screen. It is very easy to configure. You can even decide which fields are required in transition. Is it what you are looking for? In this plugin there are also much more features that can make your service desk much user-friendly.

Here you can find documentation.

I hope i've helped you.

1 vote

Hi Stuart,

 

You can also refer to the documentation regarding Service Desk permissions: https://confluence.atlassian.com/display/SERVICEDESK/JIRA+Service+Desk+permissions

It explains what each role can and cannot do.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

37,143 views 13 39
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you