Service Desk: created issues not showing up in "open requests"

Hi, 
 

I've just started using JIRA Service Desk trial. After fiddling around a little bit I found out I can't see issues created by myself in the "open requests" dropdown. Now I have a feeling it has something to do with the custom workflow we have for the specific JIRA project. But I do not know how I can switch this back so the issues appear there again. The issues do appear when I select "all requests". 

Thanks in advance,

Duco

2 answers

0 votes
Paulo Hennig Atlassian Team Aug 17, 2015

Hello Duco,

Do you face this behaviour when you create an issue via JIRA UI or accessing the Customer Portal ? 

Did you do any changes on the workflow that could affect the filter you are using to check the new issues ?

In additional, could we also check some screenshots from your problem to ensure we'll be at the same page ?

 

Regards,

Hi Paulo,

Unfortunatly I can't make a secreenshot any more. We were using a trial and decided it's not suited for our needs.

But the situation happened on the Customer portal, in the top right of the screen you navigate to my requests. Next step you select the dropdown on open issues. Issues did not show up here. If you select all issues they did show up. 

regards. Duco

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

249 views 1 6
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you