Service Desk Workflow "Add approval" option unavailable

I am building a workflow for a Change Request issue within a Service Desk project.  When selecting a status to add an approval step, I do not receive the check box to "Add approval."  I am running JIRA 7.1.10.


I understand this workflow needs to be tied to a "Service Desk" project; I have attached screen shots showing the project is a Service Desk and the "Add approval" checkbox is missing.

Thank you for your help.


Screen Shot 2017-04-10 at 2.12.44 PM.pngScreen Shot 2017-04-10 at 2.14.02 PM.png

1 answer

This feature came in JSD 3.2 which required JIRA 7.2, so you will need to upgrade.

Thanks for the guidance.  I will perform the upgrade to add this functionality.

Thank You,



Yeah, but no.

We're on JSD 3.6.4 and JIRA 7.4 but I still don't see the "Add Approval" option. But as I figured out it can only be used for active workflows. So you gotta implement it first to activate that function somehow.

If I haven't "acitvated" it (and therefore I have to create a new SD-project) I can't use that function. To me this is too complicated to implement it - creating a project for getting the workflow, then deleting the project agein.

Thanks in advance for better ideas.

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