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Service Desk Workflow "Add approval" option unavailable

I am building a workflow for a Change Request issue within a Service Desk project.  When selecting a status to add an approval step, I do not receive the check box to "Add approval."  I am running JIRA 7.1.10.


I understand this workflow needs to be tied to a "Service Desk" project; I have attached screen shots showing the project is a Service Desk and the "Add approval" checkbox is missing.

Thank you for your help.


Screen Shot 2017-04-10 at 2.12.44 PM.pngScreen Shot 2017-04-10 at 2.14.02 PM.png

1 answer

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Answer accepted

This feature came in JSD 3.2 which required JIRA 7.2, so you will need to upgrade.

Thanks for the guidance.  I will perform the upgrade to add this functionality.

Thank You,



Yeah, but no.

We're on JSD 3.6.4 and JIRA 7.4 but I still don't see the "Add Approval" option. But as I figured out it can only be used for active workflows. So you gotta implement it first to activate that function somehow.

If I haven't "acitvated" it (and therefore I have to create a new SD-project) I can't use that function. To me this is too complicated to implement it - creating a project for getting the workflow, then deleting the project agein.

Thanks in advance for better ideas.

Add a currently unused Issue Type to the Issue Type Scheme for your project and associate the workflow to that.  Once complete reassign it to the correct issue type and remove the unused one from the scheme.

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