we've installed Jira ServiceDesk 3.13.0 on Jira Software 7.10.0.
Our company has multiple Clients, which are organized in Jira Service Desk Organization with their own Version of our Software.
We don't want to create 100+ projects for our customers, where every customer has its own project with his own versions.
Is there any way to restrict shown versions in "affects version" Field for her own organization?
Another possible way to display only Versions for the customer is:
We could name our versions like our customer, like Version called "CustomerX 1.0", "CustomerX 1.1", "CustomerY 1.0" etc. And our Organization would be called "CustomerX", CustomerY", so it could be filtered. But I don't know how to do this.
We have Automation for Jira, Scriptrunner, and Jira Misc Workflow Extensions Plugins installed.
Thank you in advance
@Andre Schäfer, I'm a bit confused here. Versions aren't associated w/ customers but rather products, right? So if all 100 customers are associated w/ the same products then the versions theoretically apply. Certainly not all customers will have or want all versions.
I'm sure I'm missing some detail here. One thing to consider is that you could create a custom field of type cascading list and manage version differences there, e.g.
Product A (or customer a): v1.0, v1.0.1, v2.1, etc
product b (or customer b): v1.5, v1.6, etc.
I'm sorry, yes there is something missing, sorry!
We have 1 base product where all of our customers use. But all these customers has different modifications of this product so they does not share the same version number.
Customer A (some modification) has v1, v1.1, v1.1.1, v2.0, v2.0.1 etc
Customer B (some other modification) has v1, v1.2, v1.3, v1.3.3 etc
We could rename version names to
CustomerA v1, CustomerA v1.1, CustomerA v1.1.1 etc
CustomerB v1, CustomerB v1.2, CustomerB v1.3, CustomerB v1.3.3 etc
If possible, we could filter this on affects version selecting field by Organization names where our Organization are called "CustomerA", CustomerB" etc.
Is this possible?
Ah, now I see. This is for the customer to manipulate not the agents. Sorry I missed that. I don’t know of any manner of controlling what the customer sees on the portal by the Organization they are in OOTB. I would recommend search the marketplace to see if anything exists.
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