Hi there and happy New Year for everyone! :)
Does anyone know if it possible to configure the Service Desk so that when the agent creates a ticket on behalf of the client, a notification letter will be sent to this client as if he created the request himself?
A workaround with add-on will also be appreciated.
Thank you
@Mathieu Lebougre seems like was resolved here
Hello,
I am also looking for an answer to this question. Thank you!
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