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Sending mail notification for incident created on behalf of customer Edited

Hi there and happy New Year for everyone! :)

Does anyone know if it possible to configure the Service Desk so that when the agent creates a ticket on behalf of the client, a notification letter will be sent to this client as if he created the request himself?

A workaround with add-on will also be appreciated.

Thank you

2 answers

Hello,

I am also looking for an answer to this question. Thank you!

@M Lebougre seems like was resolved here 

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